Privacy Policy

Effective date: September 26, 2026 · Company: LRHQ Frontdesk, a Florida company ("LeadResponseHQ", "we", "us"). Contact: hello@leadresponsehq.com, 320 Plaza Real, Boca Raton, FL 33432.

1. What we collect

• Account and business information: your name, email, phone, business details, hours, services, prices and FAQs
• Call data: caller phone numbers and details they share, intake answers, summaries, and call audio and transcripts when recording is turned on
• Emails and messages sent or received through the Service, including follow-ups and Bob's reports
• Device data: push notification tokens and basic usage and log data
• Payments: handled by Stripe. We do not store full card numbers

2. Why we use it

To provide, secure and improve the Service: answering calls, booking, follow-ups, reports, support, billing, preventing abuse and meeting legal duties.

3. Recording

Call recording is controlled by the business using the Service. When recording is on, calls are recorded and transcribed. When off, calls are not recorded and a summary is still created. The business is responsible for recording notices and consents. See AI Disclosure.

4. Service providers (sub-processors)

We share data with providers that help us run the Service, such as: voice AI providers, large-language-model (LLM) providers, email delivery providers, hosting and infrastructure providers, and Stripe for payments. These providers process data only to provide the Service to us and are bound by their own privacy and security terms. We do not sell personal information, and we do not share it for advertising.

5. Retention

We keep data while your account is active and as needed to provide the Service and meet legal obligations. Call recordings and transcripts are kept until the business that owns them deletes them, and we delete them within 90 days after the account is closed. Account and billing records are kept as long as needed for legal, tax and accounting purposes. You can ask us to delete data at any time (see below).

6. Security

Each business's data is kept separate, logins are secured, and changes are logged. No system is perfectly secure, so we cannot guarantee absolute security.

7. Deletion and access requests

Email hello@leadresponsehq.com to request access, correction or deletion. If you are a caller to one of our customers, your request may be directed to that business.

8. Cookies and analytics

This site does not use analytics by default. If we turn analytics on, a cookie notice lets you accept or decline.

9. Children

The Service is for businesses and is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect data from children.

10. U.S. state privacy rights

Residents of some U.S. states may have rights to know, access, correct, delete and opt out of certain processing of personal information, and not to be discriminated against for exercising them. To exercise these rights, contact us at the email above.

11. Changes

We may update this policy and will post the new effective date.

12. Contact

LeadResponseHQ, 320 Plaza Real, Boca Raton, FL 33432. hello@leadresponsehq.com.