Terms of Service

Effective date: September 26, 2026 · Company: LRHQ Frontdesk, a Florida company ("LeadResponseHQ", "we", "us"). Contact: hello@leadresponsehq.com, 320 Plaza Real, Boca Raton, FL 33432.

1. Agreement

By subscribing to or using LeadResponseHQ Front Desk (the "Service"), you agree to these Terms and our Privacy Policy, Acceptable Use Policy, AI Disclosure and Refund & Cancellation page. If you use the Service for a business, you confirm you can bind that business.

2. The Service

The Service is an AI front office for small businesses: an AI receptionist that answers calls, books appointments and follows up with leads, and an AI owner assistant ("Bob") on eligible plans. Features depend on your plan. Features labeled "coming soon" are not yet available and may change.

3. Subscriptions, auto-renewal and billing

Plans are billed monthly or annually in advance through Stripe. Your subscription renews automatically each period at the then-current price until you cancel. You authorize us to charge your payment method for the plan, any one-time setup fee, add-ons and overage. We process payments through Stripe; we do not store your card details.

4. Included minutes and overage

Each plan includes a monthly allotment of call minutes. Minutes beyond the allotment are billed as overage at the rate shown on our pricing section at the time of use.

5. Setup fee

A one-time setup fee applies as shown at checkout, unless waived (for example on annual plans). Setup fees are non-refundable except where required by law.

6. Cancellation

You may cancel anytime. Cancellation takes effect at the end of your current billing period, and you keep access until then. There are no refunds for partial months except where required by law. See Refund & Cancellation.

7. Acceptable use

You must follow our Acceptable Use Policy. We may suspend the Service for violations.

8. Your responsibilities

You are responsible for the information, greetings, rules and content you configure; for the accuracy of your business information; and for giving any call-recording notices and obtaining any consents required by law where you and your callers are located. You are responsible for the actions you authorize Bob to take, including by setting actions to "Auto".

9. AI limitations

The Service uses artificial intelligence, which can make mistakes, mishear, or give incomplete or incorrect responses. It does not provide legal, medical or financial advice. Review call reports and important bookings. Do not rely on the Service for emergency services.

10. Availability

We work to keep the Service available, but we do not guarantee uptime or uninterrupted service unless we agree to a separate written service level agreement.

11. Third-party services

The Service relies on third-party providers (for example voice AI, language models, email, hosting and payments). Their availability and terms may affect the Service.

12. Intellectual property

We own the Service. You keep ownership of your business content. You grant us a license to use it to provide the Service.

13. Disclaimer

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.

15. Indemnity

You will defend and indemnify us against claims, losses and costs arising from your content, your configuration of the Service, your violation of these Terms or the law (including recording, consent, TCPA and Do Not Call rules), or your use of the Service.

16. Termination

You may stop using the Service at any time. We may suspend or terminate the Service for violations of these Terms, non-payment, or legal reasons. Sections that by nature should survive will survive termination.

17. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Venue for disputes is in the state or federal courts located in Palm Beach County, Florida, unless the law requires otherwise.

18. Changes to these Terms

We may update these Terms. We will post the new version with a new effective date and, for material changes, notify you by email. Continuing to use the Service after changes take effect means you accept them.

19. Contact

Questions: hello@leadresponsehq.com.